Frequently Asked Questions
Everything you need to know about shopping pre-loved luxury at NÜNÜ VINTAGE.
How do you ensure the authenticity of your vintage items?
Every piece at NÜNÜ VINTAGE undergoes a rigorous multi-step authentication process by our in-house experts. We inspect serial codes, stitching, hardware, and materials to guarantee that every item is 100% genuine before it reaches our store.
What is the condition of the clothing and accessories?
Since our items are vintage, they have been previously owned. We use a standardized grading system (Excellent, Very Good, Good) and provide detailed descriptions and high-resolution photos of any minor wear or imperfections on the product page.
How long will it take for my order to arrive?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
Do you accept returns or exchanges?
To maintain the integrity of our unique vintage collection, all sales are final. However, if an item was significantly misrepresented in the description, please contact us within 48 hours of delivery to discuss a resolution.
Do you offer international shipping?
Yes, NÜNÜ VINTAGE ships worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees imposed by their respective countries.
How should I care for my vintage garments?
Vintage fabrics can be delicate. We generally recommend professional dry cleaning or gentle hand-washing for most items. Specific care instructions, if available on the original garment tag, will be noted in the product description.